What happened: I received the wrong order. I ordered some Griffey,’s and air Jordan. I didn’t receive my Griffey’s. I’ve called several times and can’t speak to a live representative

What happened: Terrible Customer Service and treatment. I visited the Finish Line store at the Meadows Mall in Las Vegas, NV, on ********* around *:** - * pm PT to do an impromptu buy of some shoes I saw while walking by another store. I returned to Finish Line to look at the Nike Griffins $***. I liked everything about the shoe. When I entered the store, it seemed and looked abandoned. There was a girl, Makayla (?), that is what she told me later. She looked at me from afar and hurried in the back. The other girl was at the counter on the computer. She slumped over with her back to the door.*I had to walk up to here to draw her away the website of tennis shoes she was looking at to ask to see my size in that shoe. After trying on the first shoe, I instantly loved it. I asked to try on the other so I can get a feel for them and the balance. The computer girl said no you can't. Our policy is only one shoe. I said how will I be able to know if they are comfortable. You can't because "people steal." There was no other customers in the store but me. I said that she could hold my cell phone, driver's license or whatever. I said to her "I can't spend $*** on the comfort of one shoe. You will pass up a $**** sale because you assume I would steal before I steal?" She said it's the policy. I left and came back about * mins later to get the store information. The girl told me she was the assistant mgr., Makayla and I could not have the computer girl clerk's name. Makayla said the store number was ***. She said that's our policy and people steal. I again said to her there was no one in here. And there are two of you. Then a black guy with braids came out, with some fake canned statement about it being the theft policy and I can try on the left then the right separately. I did not believe that would not give me the feel of both shoes. I asked his name he said it was "Frederick Sibley. I responded with what I thought was the spelling, he said "yeah sure." Turned his back to me and said "You have a blessed day" while he was walking away. The thing about it is, the store looked abandoned when I walked in. If anyone wanted to steal, they could have grabbed the clothing items and other things on display on the racks at the door. The two I encountered were way in the back of the store and I had to call out to them to find them to see if anyone was even in the store. I can see if I was a kid with a bunch of kids, I do understand that stealing happens. But I am a grown woman, I look like a grown woman, and I offered for them to hold my phone which I should not have had to do. No one was in the store except for me as a customer and four as employees, which I eventually discovered. I felt like this was a "Pretty Woman" moment. Was it because I was black this happened? No other customers were in the store. I regret that I did not record it. I came home and called Finish Line that day and was told that someone would reach out to me about my complaint had just been reported. They never did. Was it my race that made them believe I could steal? Is Finish Line doing so great that when I come into one of their stores with no other customers, they can let $**** sales be ignored? If theft is that bad, get a security guard or make the manager come from the back and see what is going on. But to put that on the paying customers is offensive.

What happened: I was trying to do something, and ran into a problem.

What happened: I GOT A PAIR OF SNEAKERS FROM FINISH LINE AS A CHRISTMAS GIFT, THE FINISH LINE WOULD NOT LET ME RETURN THE SHOES FOR A SMALLER PAIR. THEY SAID I NEEDED A RECIEPT OR TRANSCATION. I KNOW EVERYONE HAS THEIR OWN POLICY, HOWEVER I DID NOT WANT TO ASK MY BROTHER FOR A RECIEPT. THE SALES LADY WAS RUDE TO ME AND TOLD ME SHE COULD NOT HELP ME IN ANYWAY. CAN YOU HELP ME. MY FAMILY BUYS FROM FINISH LINE ALL THE TIME, I WOULD HATE TO TAKE MY BUSINESS AND MY FAMILY TO ANOTHER STORE.

What happened: buen d*a, les escribo porque han aplicado una transacci*n de compra a mi tarjeta por ***.** US, la cual no he realizado y necesito me la anulen...... esperando su respuesta

What happened: The problem: My order has the wrong email

What happened: I ordered a pair of shoes under order number ********** and I was saving them for my sons birthday so I never opened the box. I just gave them to him finally and they were the completely wrong shoes and not the ones I ordered. I took them in to the finish line at Westfield old orchard in Skokie and the manager was extremely rude and disgusting in how he treated me. I told him I just wanted a store credit and I was going to rebuy the shoes I had ordered. He did not understand at all what I was explaining and said he could only do a refund and no type of store credit for an exchange. He started to get mad and give me attitude and then he started examining the shoes and he said I won’t take them they are dirty. I told him they are not even the shoes I ordered and I never took them out of the box and then he said well I am the manager and what I say I goes. His attitude and behavior was disgusting and in the end he refused to return the shoes. I want to just return them and get my money back. This left an extremely bitter taste in my mouth.